The company profile of G.E.I. KRAMER & HOFMANN mbH
For more than 25 years, our company has been active in the field of databases, customer information systems, patent data information systems, Databases and management information systems.
Already in 1989 we were partners of STN International and have for the STN network, the "STN Personal File System" developed. At that time it was possible to STN database downloads to play in a local system, and locally continues to use the data. Here also the search option to the STN online system was adapted. With the Internet appearance, the STN staff filesystem has been converted to server technology, so that the application from that date could be controlled by the browser.
The company resided since 1996 in Kleinblittersdorf, right at the German - French border. A good starting point for customers from all over Germany and Europe. Kleinblittersdorf, just across the Saar from France, is also the venue of our annual information day on which customers are numerous comprehensive information with lectures, demonstrations and discussions.
Our team serves clients from around the world and so XPAT has gained wide acceptance.
The basis of our application solutions, software Inter host. The following applications or fields of application have already been implemented:
- Patent data information systems like XPAT
- Administration of files (XPAT File)
- Trademarks information system XPAT Trademark
- Standards information system XPAT Standards
- XML interchange format by one click
- Internet/Intranet - Hosting system with a wide bunch of tools
- Competitive Intelligence - systems
- Literature databaese with online-ordering-systems like the "Werkstoffwissen" database
- Data Transformation Services
- Literature collection databases
All our applications are operated with standard browser functionality. An installation at every work of each individual user is therefore not necessary for multi-user systems. The system is installed
on the server side under a Windows Server operating system. The interplay between database - Server Software "Inter Host 3000", a standard - webserver like Apache or IIS (TM) and the Internet - Browser
allows customers even very complex systems to operate with simplest means. The strict separation of database structure information, databases and the different template files, which are decisive for
the appearance of the applications, offers numerous advantages..
The applications are used across industries, mainly in the fields of information / documentation, Research u. Development as well as in the fields of patent documentation / monitoring and management literature.
In our company, we always work together and make us from closely. Sales, development and support of customers, we understand as a collaborative work.
Overall, our systems are used in companies that have joined hundreds of thousands of employees. Be care of our customers from the headquarters in Kleinblittersdorf. We are proud that we look after our customers in direct contact and this does not refer to a call center. It is possible to look after us our systems in various ways and to wait.
So we offer XPAT prefer as a customer - on solution - house. The server is then in the power of the customer who there his own IT - can apply security policies. But because of the care expenses are hosted by us for the client systems. This is priced very low, but has the disadvantage that the customer is not in the same network is working as the server.
For maintenance we provide the personal phone, a remote maintenance solution such. B. with TeamViewer or the real remote access through us. It is ultimately the responsibility of the customer to decide on the procedure.
Through years of experience, we have developed a network that can provide you with a customer about the software solutions from our home addition, research services, fees and payment services as well as patent legal services available.
We place special emphasis on short response times to the customer is instructed. Once a year we invite our customers after Kleinblittersdorf to discuss with them the future developments in our products. Closer than here the customer is never involved in the development of systems. Added to this is that you can at this event just to get to know the people who use XPAT. Since we founded our customers implement their requests for free within maintenance contracts, which can each each XPAT - benefit customers. So every good idea of helping customers at the same time all other XPAT users.